CAN I CANCEL MY ORDER?
All Cancellation requests must be made within 1 working day of order. After this your order will be processed.
CAN I AMEND MY ORDER?
We can amend an order within 24 hours of your order being placed. After this point we cannot make changes and it will be processed. For any amendments please email us.
REFUND & EXCHANGE POLICY -
In addition to your legal rights (under UK distance selling regulations) we offer a 14 day no fuss returns guarantee - if you are not happy with your product within 14 days you can return the products to us for a full refund. Please contact us with the details (email: firstname.lastname@example.org) before you return the goods.
WHEN CAN I EXPECT MY ORDER?
We currently have a 2 WORKING day dispatch on all orders. We do endeavour to get your order out quicker than this but please do bare this in mind before ordering.
Our shipping courier is Royal Mail. Royal Mail takes 48 hours or 24 hours depending on the option selected on checkout. Collections from our unit are made Monday - Friday, so weekend orders will be processed the following working day(s).
HOW DOES FILL A BOX WORK?
Our Fill A Box system is our very own handy store and save system that allows you to save on postage and store your goodies in our facility until they're all shipped together! A great way to keep goodies away from prying eyes at Christmas and birthdays.
This pay as go system means you can shop till you drop, filling your box of goodies in our facility across Facebook live sales and our online store, before having all your products shipped together!
And even better. It's completely free to start a box and to send a full box!
Once you have started a Box with us, whether it is through a Facebook live or through our website you can add to it whenever you make another purchase. Simply continue to choose Fill A Box at checkout for every purchase made and we'll pop your goods into your pre-existing box for storage at our facility.
If you choose to ship an order, but already have a box with us, we will only ship this order and your Open Box will remain open in our facility.
You can ship your box early by closing your box, but you will have to pay for shipping